Refund Policy

Thank you for shopping with us! We genuinely care about your experience and want you to feel confident in every purchase. That being said, here are a few things to keep in mind while shopping our range of digital downloas, printables, and custom designs.

Due to the digital nature of our products, all sales are final and non-refundable. Once a digital product has been accessed, downloaded, or delivered, we cannot issue refunds, returns, or cancellations.

To ensure the best experience:

• Carefully read the product description: Each listing includes detailed information about what’s included and the file formats.

• Double-check your cart before checking out: Please confirm that all items, quantities, and selections are correct.

We also offer custom designs, which involve a more manual and personalized design process. Because of the time and creative effort involved, custom orders are also non-refundable.

We work closely with you to ensure we capture your vision, and you’ll have an opportunity to review proofs or drafts before final delivery (where applicable). Please ensure your brief and any submitted content are accurate and complete at the time of order.

For more information about our revision policy, see our Terms of Service.

If you have concerns about a custom order, feel free to reach out — we’re always happy to clarify, adjust where possible, and ensure your satisfaction within the agreed scope.

If you experience a technical issue with downloading a product or accessing your files, please contact us within 48 hours of purchase. While refunds are not available, we’re happy to help resolve any access issues or fix any file-related errors.

We’re here to help. If you have questions about our policies or need assistance, feel free to contact us at erin@epic-studios.co.za.